The following accessibility statement outlines our commitment to ensuring that all individuals, including those with disabilities, can access our services and information. We are continually working to enhance our site to meet accessibility standards.
Imprint
Legal Notice / Imprint Information pursuant to Section 5 DDG
Service provider / operator of this website
Bettina Ostermann Brokers Ltd. Centris Business Gateway Triq Is-Salib Tal-Imriehel CBD3020 Birkirkara Malta Represented by: Bettina Ostermann, CEO Email: info@myhealthcarebroker.de Phone: +49 711 96981720 My Healthcare Broker is a brand of Bettina Ostermann Brokers Ltd., which operates this website as well as the related marketing, sales and communication platform.
Insurance Intermediation in Germany
Insurance intermediation activities requiring authorisation in Germany are carried out exclusively by Smart Media GmbH, an independent company and authorised service provider acting as cooperation partner of this website. Smart Media GmbH Königstraße 27 70173 Stuttgart Germany Represented by: Marco Maurelli Commercial Register: Local Court of Stuttgart, HRB 786318 VAT Identification Number pursuant to Section 27a of the German VAT Act: DE355216596
Insurance Intermediary Register
Registration number: D-TNHS-HEZEQ-56 Register: www.vermittlerregister.info
Authorisation and Supervisory Authority
Smart Media GmbH holds an authorisation pursuant to Section 34d para. 1 of the German Trade Regulation Act as an insurance broker. Competent supervisory authority: IHK Region Stuttgart Jägerstraße 30 70173 Stuttgart Germany
Professional Title
Insurance broker with authorisation pursuant to Section 34d para. 1 of the German Trade Regulation Act
Status as registered in the Insurance Intermediary Register
Federal Republic of Germany
Professional Regulations
The following professional regulations apply in particular: § 34d German Trade Regulation Act Sections 59–68 German Insurance Contract Act German Insurance Mediation Ordinance The professional regulations can be accessed via the website operated by the German Federal Ministry of Justice and juris GmbH: www.gesetze-im-internet.de
Clarification of Roles
The website myhealthcarebroker.com serves to provide information, customer communication, lead generation and sales support in the field of health insurance and international insurance solutions. Bettina Ostermann Brokers Ltd., represented by its CEO Bettina Ostermann, is the owner of the brand "My Healthcare Broker" and the operator of this website as well as the related marketing, sales and communication platform. It is not itself a regulated insurance intermediary in Germany. Smart Media GmbH is an independent company and authorised service provider acting as the regulated insurance broker for all intermediation activities offered through this website. Smart Media GmbH operates under its own authorisation pursuant to Section 34d para. 1 of the German Trade Regulation Act and is supervised in its own right. There are no mutual shareholdings or other economic ties between the aforementioned companies. Where information on insurance products, advice, applications or intermediation is provided on this website, this is done exclusively within the framework of the cooperation with Smart Media GmbH as the regulated insurance broker.
Dispute Resolution Bodies
In the event of disputes between insurance intermediaries and policyholders, the following independent dispute resolution bodies may be contacted: Versicherungsombudsmann e. V. Postfach 080632 10006 Berlin Germany www.versicherungsombudsmann.de Ombudsman for Private Health and Long-Term Care Insurance Kronenstraße 13 10117 Berlin Germany www.pkv-ombudsmann.de
What web accessibility is
Web accessibility ensures that all users, regardless of their abilities or disabilities, can navigate, understand, and interact with our website with ease. We strive to create an inclusive online environment.
Accessibility adjustments on this site
We have made adjustments to our site following WCAG 2.1 guidelines to ensure accessibility at the AA level. Our site's content has been optimized for assistive technologies, including screen readers and keyboard navigation. Our efforts include:
Utilized accessibility tools to identify and correct potential issues
Set the primary language of the site
Organized the content structure for clarity
Implemented descriptive alternative text for all images
Ensured color contrast meets accessibility standards
Minimized motion to support users with motion sensitivities
Made all multimedia content accessible
We acknowledge partial compliance due to third-party content on certain pages.
The accessibility of specific pages may depend on content from third parties, such as partner organizations. The following pages may be affected: [list the URLs of the pages]. Consequently, we declare partial compliance for these pages.
Accessibility arrangements in the organization
At Myhealthcarebroker, we have established several accessibility arrangements in our physical offices, including accessible parking, ramps, and designated areas for individuals with disabilities. We are committed to ensuring that all visitors can access our services comfortably.
Requests, issues, and suggestions
If you encounter any accessibility issues on our website or require assistance, please contact our accessibility coordinator:
[Name of the accessibility coordinator]
[Telephone number of the accessibility coordinator]
[Email address of the accessibility coordinator]
[Enter any additional contact details if relevant / available]